In the months to follow, more and more businesses will find themselves in one of the following two scenarios –
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Caught off guard by the COVID-19 crisis, they will find it exceedingly difficult to keep their business running due to lack of reliable information to chase their customers.
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Having faced the worst circumstances their business could endure, they feel they have learned enough to prevent being in a similar soup in the future.
Either way, one thing is true across the board – having a solid digital marketing plan proves crucial to keep a business afloat.
Here are some actionable steps you can take while still waiting for normalcy to return:
Action Item 1 – Lockdown-Proof Your Communication
Remember – Your Customers Are Just As Anxious As You!
- Offer Customer Support Online – Website Chatbots & Social Media DM
Support Are A Must - Update Your FAQs To Address Changes In Orders, Deliveries
Operation In Light Of Covid-19 - Local SEO Is Highly Relevant Right Now – Optimize For “Near Me”
Search Results - Consider Offering Pre-Order Promos To Continue Revenue Generation
- Develop Industry-Relevant COVID-19 Content Across SM, Emails
Blogs & Live Sessions
Action Item 2 – Extract, Analyze & Conclude
Remember – Do Your Homework Well Now & Jump Ahead Of Your Competition Later.
- Extract Website Traffic Reports, SM Ad Reports & Email Marketing
Reports - Carefully Analyze Consumer Engagement, ROI, Victories & Losses
- Build Updated Insights To Fine-Tune Future Campaigns
Action Item 3 – Marie Kondo Your Email Lists
Remember – The Average ROI For Email Marketing Is $44.25 For Every $1 Spent.
- Set Up Honey Pots On Your Website To Collect Data
- Remove Email IDs Of Bounce-Backs & Those Who Hit “Unsubscribe”
- Hyper-Segment Mailing Lists To Offer Personalization
Action Item 4 – Be Compliant
Remember – Compliance Isn’t Optional; It’s The Law.
- Understand GDPR, CAN-SPAM & CCPA Compliance Laws
- Keep Documentation In Place To Demonstrate Consumer
Consent For Data - Update T&C, Cookies & Opt-In Forms
- Invest In Tech Tools For Data Safety
Action Item 5 -Look Toward The Future
Remember – Change Is The Only Constant!
- Brainstorm NEW Ideas For Future Campaigns
- Plan Ahead For Post-COVID-19 Repercussions On The Market
- Align Marketing Strategy With The Post-Lockdown Needs Of
Consumers
Action Item 6 – Get Ready To Automate
Remember – Tools Are Only As Useful As We Make Them Be.
- Identify Tasks That Can Be Automated
- Invest In Reliable Automation Tools
- Develop Automation Workflows That Sync Marketing & Sales
- Hyper-Segment Data To Integrate Automation & Personalization